Refund policy

Cancel at least 12 hours before your pickup time and you get a 100% refund.

Cancel inside 12 hours of pickup, or miss your pickup, and you get a 25% refund.

That applies to every tour and to the Quick Niagara Falls Trip, whether you paid in full or paid a deposit. Refunds go back to the card you paid with.

To cancel or change a booking, email reservation@privateniagaratours.com with your name, tour date and pickup address, or call customer service at 416-315-4065.